Alertous
Alertous Wireless Floor Sensor Mat Alarm with Portable Receiver for Elderly Care
Alertous Wireless Floor Sensor Mat Alarm with Portable Receiver for Elderly Care
32 in stock
SKU:NCEBM02-SW
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Alertous Wireless Floor Sensor Mat Alarm
The Alertous wireless floor sensor mat provides a simple way to monitor when a loved one gets out of bed, rises from a chair or enters or leaves a room.
It is suitable for people who may be at increased risk because of reduced mobility, dementia, confusion or wandering. When the mat is stepped on, an alert sounds on the portable receiver so that a family member or carer can respond.
The alarm sounds only at the receiver. It does not sound at the mat, helping to avoid disturbing or startling the person being monitored.
The receiver and sensor mat are supplied paired and ready to use, with no complicated installation required. Simply position the mat beside a bed or chair or across a suitable doorway, place the anti-slip underlay beneath it and keep the portable receiver with the carer.
Package includes
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One Alertous wireless floor sensor mat measuring approximately 710 x 390 x 5 mm
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One portable battery-powered receiver
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One anti-slip underlay
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Batteries and a spare set
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Instructions for use
How it works
When firm pressure is applied to the mat, such as when a foot steps onto it, a wireless alert is sent to the portable receiver. This helps notify the carer that the person is moving and may require assistance.
Portable receiver features
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Choice of 36 alert sounds
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Adjustable volume
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Wireless range of approximately 150 metres in suitable open conditions
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Portable design for use around the home
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Supplied paired with the sensor mat and ready to use
Sensor mat features
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Measures approximately 710 x 390 x 5 mm
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Strong and durable construction
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Suitable beside a bed or chair or at a doorway
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Supplied with an anti-slip underlay
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Can be wiped clean using a damp cloth or non-caustic sanitising solution
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Simple and reliable operation
Manufactured by Alertous in the UK and supplied from UK stock.
UK-based support is available Monday to Friday should you need help setting up or using the system.
Standard Warranty
12 months parts and labour warranty from the date of sale.
A return to base warranty covering a defective product caused by device / component failure or poor workmanship. The product warranty does not cover the following; batteries, deliberate or accidental damage (however caused) water or fluid ingress, incorrect storage, misuse or incorrect operation.
In the event of a warranty claim the customer will initially receive prompt technical support via email and telephone (Mon – Friday 9.00am – 5pm). If the issue cannot be resolved over the phone then our technician will authorise for the product to be returned to Nurse Call Equipment for repair or replacement (return delivery cost at the customer’s expense). Once repaired or replaced the product will be returned to the customer free of charge, provided the repair is covered under our warranty terms and conditions (see above). Please be aware that we will endeavour to repair or replace and faulty equipment or product as soon as is possible. However, taking into account the time taken to return the product to us, time taken for us to evaluate and repair / replace, plus return delivery time, you can expect to be without your mat for a period of around 6 – 8 days. Should this period of time be of concern then please look at our Warranty Plus service, which provides further peace of mind and less time without your Alertous mat should a problem arise.
The above standard warranty is included with the product at no additional expense.
Warranty Plus
Our premium warranty gives 14 months parts and labour warranty from the date of sale plus a fast replacement service for your Alertous mat in the event that the fault cannot be remedied by our technician over the phone.
A warranty covering a defective product caused by device / component failure or poor workmanship. The product warranty does not cover the following; batteries, deliberate or accidental damage (however caused) water or fluid ingress, incorrect storage, misuse or incorrect operation.
In the event of a warranty claim the customer will initially receive prompt technical support via email and telephone (extended hours - 8.00am – 6.30pm 7 days a week). If the issue cannot be resolved over the phone then our technician will authorise for a replacement product to be sent via ParcelForce 24 service on the next scheduled collection slot (Mon – Friday at 11.00am each day). Once the replacement product is received by the customer, they are then bound to return the existing faulty product, complete, to Nurse Call Equipment within 10 days of receiving the replacement. A return address label will be provided, this should be attached to the delivery box and the faulty equipment sealed securely inside. The box can then be dropped off at any post office that accepts ParcelForce packages. We recommend that you keep the postage receipt as proof of postage. Should, for any reason, we not receive back the existing faulty mat and receiver, then all warranties, both standard and warranty plus will be cancelled and no further warranty claim will be entertained, nor support given.
Instruction manual & Care Instructions
To view the initial setup instructions please take a few minutes to watch our video above, for additional information such as how to unpair / pair the device download the pdf below
*Please note, due to global supply constraints, certain parts may vary in appearance to those shown in our product images, but rest assured they are of equal quality and go through our strict testing process.
